Flexible, On-Demand Technical Support – No Long-Term Contracts Required
Welcome!
If you’re looking for long-term technical support for your website, CRM, email marketing system, funnels, or other digital marketing tools – without locking into a full-time commitment – you’ve come to the right place.
Our Flex Support Program is perfect for entrepreneurs, solopreneurs, and small businesses that want high-quality support, predictable pricing, and complete flexibility.
Why Flex Support Exists
With more than 19 years of technical experience, I’ve seen how much small business owners value reliable support without being locked into a traditional retainer.
We’ve also seen that many entrepreneurs want budget-conscious, contract-free support where they know exactly what they’re paying for and have the flexibility to scale up or pause as needed.
That’s why we created Flex Support – to give you access to expert technical assistance without a long-term commitment.
What Is Flex Support?
With Flex Support, you purchase 5, 10, or 15 hours in advance and use those hours for eligible projects across your tech stack.
Your purchased hours remain valid for:
- 5 hours → 90 days
- 10 hours → 6 months
- 15 hours → 1 year
The best part? The more hours you purchase, the lower your hourly rate.
That means predictable costs and long-term flexibility – no recurring retainers, no wasted time.
How Flex Support Works
- Schedule an initial consultation.
We’ll review your goals, systems, and ensure the program fits your needs. - Choose your package.
Select 5, 10, or 15 hours and complete your short-term contract via HoneyBook. - Start your support.
Once onboarded, you can assign tasks, request projects, or ask questions at any time during your active period. - Track your hours.
You’ll receive alerts when 75% of your time is used or less than one hour remains.
That means no surprises and full visibility into your usage.
Why Clients Love Flex Support
Flex Support fills the gap between short-term and full-service support.
It’s ideal for business owners who:
- Have a few key projects now, but want ongoing help available later.
- Experience seasonal busy periods and need part-time support.
- Prefer to keep expenses predictable and avoid retainers.
- Want a trusted, long-term partner without a long-term contract.
You can complete major projects in the first few hours, then keep your remaining time for follow-up help and new tasks.
How Flex Support Differs from Pay-As-You-Go
While both programs provide dedicated technical support, there are two main differences:
| Feature | Flex Support | Pay As You Go |
|---|---|---|
| Payment | Prepaid via HoneyBook | Hourly via UpWork |
| Fees | No marketplace fees | Third-party fees apply |
| Hour Validity | 90 days to 1 year | Continuous as long as active |
| Cost per Hour | Discounted with package | Standard rate |
Execution of work and client experience remain the same – you’ll always receive the same high-level service and communication.
Need even shorter-term assistance?
Check out our Temp Tech Services for project-based, immediate tech help.
For ongoing website or CRM upkeep, explore our Monthly Maintenance Packages.
Copyright: Photo by Thought Catalog on Unsplash
Ready to Get Started With Flex Support?
Schedule an initial consultation so we can review what you need, confirm that Flex Support is the right fit, and determine which package makes the most sense.
You can review current package rates anytime on the Prices and Packages page.