In order to accommodate a variety of business, we offer two plans:
Flex Support Elite (FSP Elite) and Flex Support Standard (FSP Standard)
How do these plans work?
As mentioned here, FSP allows individuals to purchase hours when they need them BUT they are good for 90 days AND your account is active for one year without having to meet requirements.
How are hours purchased?
All hours are good for 90 days from the time of purchase.
For Elite: Hours are purchased in any increment or bulk. This allows you to purchase the amount of hours you believe you may need for a project. Not sure how many hours you need or how long a project may take, look at our estimation chart here to get an idea (again, this is just an estimation – different circumstances/programs/expectations will greatly increase/decrease the amount of time indicated).
For Standard: Hours are purchased in increments of 5, 10, 15, and 20. Again, to get an idea of how many hours you may need, check out this estimation chart.
What’s the difference?
There are several important differences to acknowledge within these two flex support plans.
- Turn-Around Time*
For Elite: The turn around time for all work is 3 days (72 hours). Emergency and Urgent request are acknowledged but only under truly dire circumstances which will be determined by Kopf Consulting (in other words – sporadic ideas or delays due to procrastination/forgetfulness do not constitute emergencies/urgent cases. Website crashes, Malware/Brute Force Attack, or certain situation the completely halts your business fall into this realm).
For Standard: The turn around time for all work is UP TO two business weeks (10 days). Emergency, Urgent, ASAP request will not be acknowledged. It is extremely important with this option to plan accordingly.
- Amount of Work Allotted
For Elite: All clients under this plan are limited to up to 5 hours a week unless time permits more. This means if you purchase 5 hours on March 19th, then 10 hours on March 30th, then another 5 hours on April 12th, you are still limited to 5 hours a week and the hours will expire in 90 day increments from the time purchased.
For Standard: All clients under this plan are limited to up to 3 hours a week unless time permits more and NO Elite tasks are in queue. This means if you purchase 5 hours on March 19th, then 10 hours on March 30th, then another 5 hours on April 12th, you are still limited to 3 hours a week and the hours will expire in 90 day increments from the time purchased.
For Elite: One complimentary meeting a month is permitted. The intention of this plan is to be entirely self-maintained and completely tasked based. If more than one meeting is needed, you can purchase additional meetings times here.
For Standard: Meetings are not a part of this plan. Again, the plan is entirely self-maintained and completely tasked based. If a meeting is needed, we welcome you to purchase a consultation session here.
- All work is submitted via a support app instead of email and is completed in a first come, first serve fashion. Elite clients do take priority. This means in the hierarchy of things it goes: Retainer Client Work, Pay as You Go Client Work, Flex Support Elite, then Flex Support Standard work. Any work sent via email will have a support ticket created on its behalf; however, it will not be inputted until it is seen so it may be significantly delayed. It would be highly recommend to use the support system provided.
For Elite: Due to the quicker/faster turn-around time, the availability of emergency request, and the increase of hours allotted each week, the rates are based on hourly increments and packages. See pricing information below.
For Standard: Due to the turn-around time being longer, the unavailability of urgent request, and the reduced number of hours allotted each week, the package rates for this plan are significantly reduced.
- This plan is self-maintained. You will have a client portal in order to determine how many hours have been used and how many hours are remaining.
For Elite: We offer 15% discount on all consultation and training services. Due to the quicker turn-around time, weekly routine tasks are permitted. Ticketing request receive priority and are bumped to the front (over Standard tickets). One meeting a month is included with the plan, and emergency/urgent* tasks are permitted.
For Standard: In exchange for the heavily discounted rate (50% off standard hourly rate), no discounts or benefits are available.
What are the prices of the plans?
For Elite: Time can be purchased in hourly increments or in packages. All time purchased is good for 90 days from the date of purchase.
For Standard: All hours are a flat rate fee only and good for 90 days from the date of purchase.
What if I need last minute help?
For Elite: While turn-around time is faster for Elite, it is still behind Retainer and PAYG clients. For this reason, we discourage last minute (turn-around is less than 3 days) but can help with launches where the appropriate amount of time is allotted/available (no less than 3 business days and less than 5 hours of work).
For Standard: This plan would not be ideal.
Can I send you routine task or customer service emails?
For Elite: We do permit weekly routine tasks. As a ticket system is used, we would not be available to manage/maintain customer service emails. All tasks would need to be placed in the ticketing system. If you wanted to create a task based on a customer service email, with the knowledge that it will be at least 3 days before a response is provided to you (not the customer), you are welcome to do so.
For Standard: As the turn around is up to two business weeks (ten days), again this plan would not be ideal.
***Please note – ALL tasks are subject to review and will either be accepted or declined. No task is guaranteed to be completed – especially if it is not listed on the initial acceptance form.
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Ready to Get Started?
If you are interested in participating in our Flex Support Program, please click the button below to complete the required form.