The Power of Customer Service

Power of Customer Service | Kopf Consulting

Before diving into something profound and astute (who are we kidding) - I have one simple question for you: When someone says "Customer Service", what comes to mind? For me, as a virtual company and an online shopping enthusiast: Long hold times on the phone or via chat (yes - I have had to be…

Free Consultations! What’s in It for Me?

Free Consultation | Kopf Consulting

Consultations allow an individual to build the trust of a potential customer by answering their questions, connecting on a personal level, and discussing concepts that may not come up when reviewing a business website or may not have been answered on a brief sales page.