The Power of Customer Service

Power of Customer Service | Kopf Consulting

Before diving into something profound and astute (who are we kidding) - I have one simple question for you: When someone says "Customer Service", what comes to mind? For me, as a virtual company and an online shopping enthusiast: Long hold times on the phone or via chat (yes - I have had to be…

Free Consultations! What’s in It for Me?

Free Consultation | Kopf Consulting

Sign up now for a free consultation! How many times have you seen this when visiting a website, squeeze page, on a Facebook Ad, or even on a billboard when driving past the local park bench? As business owners, we value our time. Why on earth would we want to give any of it away for free?…