Temp Tech Services for Small Business Owners

Custom, short-term technical support when you have a specific task or project but do not need ongoing help.

Sometimes you do not need another person permanently added to your team.

You just need someone who knows how to get the technical work done.

Maybe you need an automation built, two systems connected, a funnel set up, an email marketing platform configured, or something fixed that has been sitting on your list because you either do not know how to do it or simply do not have time to figure it out.

That is what Temp Tech is for.

Temp Tech provides experienced, short-term technical support for one task, one project, or a defined list of tasks without requiring you to sign up for an ongoing support plan.

What Is Temp Tech?

Temp Tech is customizable, one-time technical support for small business owners who have a specific project or task they would prefer to hand off.

Unlike our Quick Gigs, Temp Tech projects do not have to fit into a predefined service or package.

You tell me what you need.

I review the request to determine whether it falls within the services I provide, we discuss the project if it appears to be a good fit, and – if we both decide to move forward – the work is completed based on the agreed-upon scope.

Once the project is finished, you are finished.

There is no requirement to continue working together or purchase an ongoing support package.

What Can Temp Tech Help With?

Temp Tech can be used for many of the technical systems and digital marketing tools involved in running your business.

Projects may include things such as:

• CRM setup or configuration
• Email marketing system setup
• Email automations and sequences
• Forms and lead capture setup
• Funnel and landing page setup
• Integrations between platforms
• Zapier or Integrately automations
• WordPress technical tasks
• Website or system migrations
• Email authentication, including SPF, DKIM, and DMARC
• Domain and DNS-related tasks
• Scheduler setup or changes
• Course or membership platform setup
• Troubleshooting technical problems
• Moving information between supported systems
• Cleaning up or reorganizing existing technical processes
• Setting up or connecting other supported digital marketing tools

This is not an exhaustive list.

If you have a technical task and are not sure whether it falls within my services, submit the request with as much detail as possible. I will let you know what I can – and cannot – help with.

When Temp Tech May Be the Right Fit

Temp Tech may be a good option when:

• You need help with one specific technical task.
• You have a short-term project rather than ongoing work.
• Your project does not match one of the predefined Quick Gig services.
• You know what needs to be accomplished but do not want to do it yourself.
• You need multiple connected tasks completed as part of one defined project.
• You need experienced technical help without committing to ongoing support.
• You have been trying to figure something out yourself and are ready to hand it off.
• You occasionally need technical support, but not frequently enough to justify purchasing hours in advance.

You do not have to become an ongoing Kopf Consulting client just because you need help with one project.

That is the point of Temp Tech.

Temp Tech vs. Quick Gigs

Both services are designed for one-time support, but they work differently.

Choose a Quick Gig when:

Your request matches one of the predefined services exactly.

The scope, deliverables, and pricing are already established, which allows you to purchase the service without customizing the project.

Choose Temp Tech when:

Your request is unique to your business and needs to be reviewed before the scope can be determined.

Temp Tech is billed hourly because the amount of work required depends on your systems, existing setup, project requirements, and what I find once I begin working inside the platforms.

If you look through the available Quick Gigs and do not see your exact request, that does not necessarily mean I cannot help.

It may simply be a Temp Tech project instead.

Temp Tech vs. Ongoing Support

Temp Tech is intended for a defined task or project.

If you expect to need technical support regularly, have recurring tasks, or know that you will have ongoing projects throughout the year, one of the dedicated support options may be a better fit.

Pay As You Go

Pay As You Go may be better if you want ongoing access to technical support but your workload varies from week to week.

You pay only for the time you use rather than purchasing a block of hours in advance.

Flex Support

Flex Support may be better if you expect to use several hours of technical support and would prefer to purchase time in advance at a reduced hourly rate.

Packages are available in 5-, 10-, and 15-hour increments.

Not sure which option fits?

That is something we can determine before you commit to a service.

How Temp Tech Works

Temp Tech begins with your project request.

Step 1: Submit Your Request

Complete the Temp Tech request form and provide as much information as possible about what you need.

Useful information may include:

• What you are trying to accomplish
• Which platforms or systems are involved
• What has already been set up
• Whether something is currently broken
• Any known deadlines
• Links, screenshots, or other details that help explain the request

You do not need to diagnose the technical problem yourself.

Just tell me what is happening or what you are trying to accomplish.

Step 2: I Review the Request

I review the information provided to determine whether the project falls within my services and whether I have the capacity to take it on.

If the request is outside my scope, I will let you know.

If it appears to be something I can help with, we move to the next step.

Step 3: We Meet Before Work Begins

Approved Temp Tech projects require an initial consultation.

This gives us an opportunity to discuss the project, clarify anything that was not clear from the request form, review access or technical considerations, and make sure the working relationship is a good fit on both sides.

This is not intended to be a lengthy sales presentation.

We are there to talk about your actual project.

Step 4: Scope and Payment Are Confirmed

Temp Tech services are billed at:

$75 Per Hour

Depending on the project, work may be handled through Upwork or through direct prepayment.

The payment method is established before the project begins and cannot be changed in the middle of an active project.

Upwork

When work is completed through Upwork, you are billed for the actual time worked through the platform.

You may establish an hourly limit within Upwork if desired.

Direct Prepayment

For prepaid projects, I provide a general estimate based on the information available before work begins.

Because technical projects can uncover issues that are impossible to see from the outside, estimates are not guarantees of the exact number of hours a project will require.

The initial invoice is based on half of the estimated project time, with a one-hour minimum.

If the prepaid time is used before the project is complete, work stops and I provide an updated estimate based on what has been learned while working on the project.

At that point, you decide whether you would like me to continue or whether you prefer to complete the remaining work yourself.

There are no surprise charges for additional prepaid time.

You approve the additional work before it continues.

Why Are Technical Projects Difficult to Estimate?

Two projects can sound almost identical and require completely different amounts of time.

“Set up an automation” could mean connecting two clean, properly configured systems through an existing native integration.

Or it could mean discovering outdated fields, duplicate contacts, missing permissions, disconnected integrations, incompatible account levels, improperly configured domains, or an automation that was partially built by three different people over several years.

I cannot always know which version I am walking into until I can actually see the systems involved.

For that reason, any estimate provided before work begins is exactly that – an estimate.

I would rather be transparent about that upfront than give you a number simply because it sounds reassuring.

Turnaround and Communication

Smaller Temp Tech tasks generally follow Kopf Consulting’s standard 48-business-hour turnaround once the information and access needed to begin have been received.

Larger projects may require additional time.

If the scope of your project requires a longer completion window, that will be discussed with you so you know what to expect.

Projects with a firm deadline should be submitted as early as possible. Same-day or last-minute completion is not guaranteed.

Once you become a Temp Tech client, project communication takes place through Zoho Desk. You can reply directly to tickets from your regular email inbox, so you do not need to continuously log into another platform just to communicate with me.

Meetings, when needed, take place through Zoom and are scheduled in advance.

What Temp Tech Does Not Include

Temp Tech is for technical support.

It does not include general administrative or virtual assistant services such as:

• Inbox or calendar management
• General research
• Data entry unrelated to a technical implementation
• Social media management
• Graphic design
• Copywriting
• Cold outreach
• General administrative assistance
• On-demand phone or messaging support

I also do not provide white-label services where Kopf Consulting performs work behind the scenes for another company to resell to its clients as its own work.

If part of your project requires a specialty outside my services, such as advanced development, graphic design, or copywriting, I may be able to refer you to someone or coordinate with a specialist with your knowledge and approval.

Common Questions About Temp Tech

Is there a minimum number of hours?

Yes.

Direct prepaid Temp Tech projects have a one-hour minimum.

Do I have to know how many hours my project will take?

No.

You tell me what you need accomplished.

If I can reasonably estimate the time required before beginning, I will provide that information. The estimate may change if we discover something inside your systems that could not reasonably have been identified beforehand.

Do I need to know exactly what is wrong?

No.

You may know exactly what you need – or your request may simply be, “This used to work and now it doesn’t.”

Both are valid starting points.

Provide as much information as you have and I will determine what additional information is needed.

Can I send additional tasks once the project begins?

Temp Tech is based on the approved scope.

If you discover another task or decide you would like additional work completed, send the request for review rather than assuming it is included in the current project.

Depending on the request, it may be added to the existing project or treated as a separate Temp Tech request.

Can I use Temp Tech every time I need help?

Potentially, but if you begin needing support regularly, Pay As You Go or Flex Support may make more sense.

Temp Tech projects are reviewed individually and availability is not guaranteed simply because we have worked together previously.

What if I need something completed urgently?

Temp Tech is not designed to provide on-call or emergency technical support.

If your project has a deadline, include it when submitting the request so I can determine whether I can reasonably meet it before accepting the project.

Do I have to continue working with Kopf Consulting afterward?

No.

Temp Tech was specifically designed for businesses that need technical help without committing to an ongoing support arrangement.

Once your approved project is complete, you can move on.

And if you need help again later, you are welcome to come back.

Copyright: Image by StockUnlimited

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